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Refund Policy

Returns: 

As long as items have not been worn, washed, cut, or altered, we will issue a refund for the amount paid (minus shipping and handling) within 7 days of when the order was shipped. After 7 days, returns will not be authorized.

NOTE: All international orders are final sale and are NOT eligible for return.

The following items are excluded and cannot be returned:

  • Free gifts or promotional items
  • Items marked FINAL SALE
  • Sunglasses
  • Bodysuits
  • Jewelry 
  • Swimwear
  • Underwear
  • Worn items
  • Items with scents, deodorant, and signs of wear.
  • Shipping fees

Return address: Who Cherry Lou LLC P.O. Box 843, Alief, Tx, 77411

 

Exchanges: 

As long as items have not been worn, washed, tried-on, cut or altered, we will exchange any items within 7 days of when the order was shipped. After 7 days, exchanges will not be authorized.

NOTE: All international orders and mystery styles are final sale and are NOT eligible for exchange. 

Steps to process an exchange:

  1. Clearly write your request to return your items for EXCHANGE on your packing slip and include it in your package. 
  2. Clearly Mark (highlight/underline/circle) the items that you are looking to exchange and what you would like us to do. 
  3. Ship your items back using the shipping method of your choice (USPS, UPS, FEDEX, ETC.). We DO NOT provide prepaid shipping labels. 
  4. Once shipped, email your exchange tracking number and your original order number to clientservices@whocherrylou.com . 
  5. Once received, the exchange will be processed within 10-14 business days. If the exchanges department has questions, they will reach out to you by phone or email. 

Exchanges address: Who Cherry Lou LLC P.O. Box 843, Alief, Tx, 77411 

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